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Customer Service Representative - Part Time
Location:
Ammon, ID
Description:
We are hiring this position for evening and weekend coverage only. Our eCommerce Customer Support Representative acts as a point of contact for all online customers and provides world-class customer service via phone, chat, and email. This position combines data management, reporting analysis, pricing analysis, and marketing trend analysis. Responsibilities: The initial point of contact for Store and Online Customers via phone, chat, email. Uses website admin to assist customers with order/product questions. Use the Admin of the website to add notes, edit orders, and communicate with eCommerce team, order fulfillment, shipping, and logistics. Become a "product expert" to be able to provide answers about products available online and in stores. Track orders via UPS and USPS to provide updates to the customer. Comply with all C-A-L Ranch Stores policies and procedures. Assist with Online returns from customers. Assist in adding products to the website via spreadsheet templates. Reviews existing data, updates as necessary. Assist in collecting product images for the website. Create/write content as needed for products that are missing information. Works with Vendors on gathering product data for website. Qualifications: Computer Skills: intermediate computer and clerical skills. Mathematical Skills: Able to apply basic mathematical concepts such as adding, subtracting, multiplying, dividing, and knowledge of weights and measures. Ability to work well in a team environment across different divisions of the company - eCommerce, Operations, Store Support Center. Collaborative, team player with a strong work ethic. Strong analytical and critical reasoning skills. Needs to be proficient in Excel. Ability to focus on data for long periods of time. Basic knowledge and understanding of data structures. Knowledge of basic HTML is helpful.
Company:
Country Supplier
Posted:
May 5 on TopUSAJobs
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More About this Listing: Customer Service Representative - Part Time
Customer Service Representative - Part Time is a Customer Service Customer Service Representative Job at Country Supplier located in Ammon ID. Find other listings like Customer Service Representative - Part Time by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative - Part Time is a Customer Service Customer Service Representative Job at Country Supplier located in Ammon ID. Find other listings like Customer Service Representative - Part Time by searching Oodle for Customer Service Customer Service Representative Jobs.